P&L accountability
Operations Director for the 16-branch RS Local network, including Calibration and Oil Labs; six direct reports and c.180 colleagues.
Recruiter journey · Executive profile
Operations and supply chain leadership for complex, regulated businesses.
Pupsi Phull brings more than 20 years in MedTech, logistics, distribution and technical services. The focus is practical: make hard-to-run operations measurable, reliable and easier to manage.
Mandate fit
Senior leadership where operations, supply chain and transformation meet.
Permanent, interim and fractional assignments.
- Roles
- COO · Operations Director · Supply Chain Director · Transformation Director · General Management · Interim Leadership
- Location
- UK based. London and South East commutable; UK-wide hybrid and selected European assignments considered.
- Current remit
- Head of Supply Chain Operations in a regulated UK MedTech business.
Operating scale
Two distinct leadership scopes. No combined headline.
Revenue scope
Value Added Solutions and Technical Director across Calibration, Oil Labs, Maintenance Solutions and Inventory Management; 85+ colleagues.
Line haul portfolio
Consolidated line haul portfolio for postal authorities at DHL GlobalMatch.
Selected outcomes
Evidence across service, people, improvement and commercial performance.
Source context is retained with every result.
OTIF in four months
Across the 16-branch RS Local network.
Continuous improvement maturity
Within 12 months, with cost savings above the previous three years combined at RS Group.
Employee engagement
Operations score within one company-wide survey cycle at RS Group.
ESG improvement against a 10% target
Built into budget cycles and board reporting at RS Group.
Value Added Solutions revenue share
Growth in a flat market through solution bundling and cross-sell at RS Group.
Gross margin
Improvement through standard price architecture and a deal review cadence at RS Group.
Incremental revenue in year one
From a new Customer Success programme, with renewals up 12% at RS Group.
New business
Through new commercial and legal frameworks across road, sea and postal services at DHL GlobalMatch.
Career snapshot
From customer solutions and global logistics to national operations and MedTech supply chain.
Head of Supply Chain Operations · UK MedTech business
Supply chain operations in a regulated medical device environment.
Operations Director · RS Group
Full P&L for 16 RS Local branches plus Calibration and Oil Labs.
Value Added Solutions and Technical Director · RS Group
£230m revenue across four technical service lines.
Head of Commercial and Strategy · DHL GlobalMatch
£75m consolidated line haul portfolio for postal authorities.
Commercial Manager · DHL GlobalMatch
Pricing, margin governance and carrier performance; built and led a team of seven.
Operations development and customer solutions · CRYOPDP and The DX Group
Temperature-controlled clinical logistics, ERP-led change and higher-value customer operations.
Sectors
Experience across regulated and multi-site operating environments.
MedTech and regulated operationsIndustrial distributionLogistics, 3PL and postalClinical cold chainTechnical and engineering servicesMulti-site branch networks
Capabilities
Leadership breadth from P&L to operating model.
- P&L and EBITDA management
- Operating model design and SQCDP governance
- S&OP, demand planning and inventory
- Continuous improvement and transformation
- ERP-led change, SAP, Oracle and Salesforce
- Commercial frameworks, pricing and margin
- Net Zero delivery and ESG reporting
Leadership approach
Find the real cause before changing anything.
Build one baseline that every function accepts. Give every change an owner, a measure and a check at 30 and 90 days, so improvement holds without depending on one person.
Qualifications
Executive, sustainability and delivery credentials.
- Executive MBA, Cranfield University (2022)
- Postgraduate Certificate in Sustainability, Cranfield University, 2026
- BSc (Hons) Computing and Psychology of Human Communication, De Montfort University (1997)
- PRINCE2 Practitioner
- Six Sigma
Selected leadership thinking
How the operating problem is framed matters.
Published articles show the reasoning behind operational measures, inventory decisions and regulated service design.